Refunds & Exchange
RETURNS
At MILITAUR, we strive to ensure your satisfaction with every purchase you make; We offer a 100% satisfaction guarantee. Within 30 days of receipt, if you are not satisfied you can receive a refund (minus shipping) upon a product-return. Any product you return must be in the same condition you received it and in the original packaging with confirmation of receipt.
Please read our return policy carefully to understand the guidelines and procedures for returning items.
Refunds & Non-Refundable Charges
We’re happy to accept returns in accordance with our Return Policy. Please note that original shipping charges, duties, and taxes are non-refundable.
Why shipping is not refunded:
Shipping is a separate service provided by the carrier (e.g., USPS, UPS, FedEx) to transport your order from our facility to you. This cost is paid in full to the carrier at the time your order is shipped and is non-recoverable, even if the product is returned.
Why duties and taxes are not refunded:
For international orders, duties and taxes are collected by your local customs agency and are not paid to us. As these charges are determined and collected by your country’s customs authority, we cannot refund them.
Refunds will be issued for the product cost only, once the returned item is received and inspected.
Proof of Purchase:
To initiate a return, please provide valid proof of purchase (such as a receipt or order #). Without it, we cannot process your request.
If your purchase was made through a third-party retailer or reseller, please contact them directly to arrange your return or exchange, as we can only process returns for items bought directly from MILITAUR.
Timeframe for Returns:
Returns must be requested within 30 days from the date of purchase.
Condition of the Item:
Returned items must be in their original condition, unused, and undamaged. Please ensure that all packaging, tags, and accessories are included with the returned item. Any products that have been used, altered, or damaged may not be eligible for a refund.
Return Process:
To initiate a return, please contact our customer support team by email at customerservice@militaur.com. Provide them with the necessary details, including your proof of purchase. Our customer support representatives will guide you through the return process and provide you with a return authorization if deemed eligible.
Return Shipping:
The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item. The customer is also responsible for ensuring that the returned item is appropriately packaged to prevent any damage during transit. All USA and International orders are to be returned to our USA warehouse, while all Canadian orders are to be returned to our Canada Warehouse.
Refund Process:
Once we receive the returned item and verify its condition, we will process the refund, usually within 3-10 business days of receipt.. The refund will be issued in the same form of payment used for the original purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution. Please note that shipping fees, duties/taxes aren’t refunded on the original order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as per your preference. Please provide photographs or a detailed description of the damage or defect to assist us in resolving the issue promptly.
Please keep in mind that our return policy is subject to change without prior notice. We recommend reviewing this policy before making any returns. For any further questions or assistance, please contact our customer support team.
Thank you for choosing MILITAUR. We appreciate your understanding and cooperation in adhering to our return policy.
EXCHANGE
Eligibility for Exchanges:
Exchanges are only applicable for products that are in their original condition, unused, and undamaged. The item must be returned within the specified timeframe, as outlined in our return policy, which is typically 30 days from the date of purchase. Please note that certain items may be ineligible for exchange due to hygiene, safety, or customization reasons. We recommend checking the product description or contacting our customer support team for further information.
Proof of Purchase:
To initiate an exchange, you must provide a valid proof of purchase, such as a sales receipt, order confirmation email, or any other document that clearly indicates the date and details of your purchase. This is necessary to verify the transaction and ensure a smooth exchange process.
Exchange Process:
To request an exchange, please contact our customer support team by email. Provide them with the necessary details, including your proof of purchase, the item you wish to exchange, and the reason for the exchange. Our customer support representatives will guide you through the process and provide you with an exchange authorization if deemed eligible.
Exchange Shipping:
The customer is responsible for the cost of shipping the item back to us for the exchange. We recommend using a trackable shipping method to ensure the safe return of the item. The customer is also responsible for ensuring that the returned item is appropriately packaged to prevent any damage during transit.
Availability of Replacement Product:
If the item you wish to exchange is in stock, we will reserve it for you until we receive the returned item. However, please note that product availability is subject to change, and we cannot guarantee the availability of the exact item for exchange. In such cases, our customer support team will work with you to find a suitable alternative or offer a refund as per our refund policy.
Refund for Price Difference:
If the replacement item has a different price than the original item, we will either refund the price difference or charge the additional amount, depending on the circumstances. Our customer support team will assist you with the necessary adjustments and provide you with the updated details.
Damaged or Defective Exchanged Items:
If you receive a damaged or defective item as a replacement, please contact our customer support team immediately. We will arrange for a resolution, such as a replacement or refund, depending on the situation. Please provide photographs or a detailed description of the damage or defect to assist us in resolving the issue promptly.
Price Adjustment Policy for Sales Events
Price Adjustment Policy: At MILITAUR, we strive to offer competitive pricing and great value for all our customers. Please note the following regarding price adjustments during our sales events:
Prices Are Subject to Change: Prices may vary during our Black Friday, Cyber Monday, and other promotional sales events. All purchases made before a sales event are not eligible for retroactive discounts, price adjustments, or price matching.
No Price Matching on Past Orders: We do not offer price matching or refunds on orders placed prior to a sale. This policy ensures that our promotions remain fair and consistent for all customers.
Sale Pricing Details: If you wish to take advantage of sale pricing, we encourage you to shop during the specified promotional period.
Contact Us
If you have any questions or need assistance with your order, please contact our customer service team at customerservice@militaur.com