Shipping
WEATHER UPDATES as of Jan 26th, 2026 (ONGOING)
United States
Delays Due to Inclement Weather
Media sources have reported Winter Storm conditions in Southern, Midwest and Northeast states resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Australia
Delays Due to Inclement Weather
Local sources have informed us of flooding affecting Far North Queensland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Delays Due to Bushfire Conditions
Media sources have reported bushfires in Victoria. While the situation evolves, parcels traveling within affected areas may experience delays of up to three days.
Canada
Delays Due to Inclement Weather
Industry sources have reported that severe winter weather is significantly impacting ferry schedules to Newfoundland, causing delivery delays for packages shipped to that region. The situation remains weather dependent with more snow expected this week, and delays of up to 2 weeks are anticipated.
Media sources have reported inclement weather conditions in Central and Eastern Canada, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
European Union
De Minimis & Handling Fee Changes
The EU will remove the €150 duty-free threshold, and from around July 2026, all imports are expected to be subject to customs duty. An interim flat duty on low-value e-commerce parcels is planned, charged per unique item type and collected at import, while a separate EU-wide handling fee is being negotiated for November 2026. Until then, some countries are introducing national fees, such as Romania (€5 per parcel) and Italy (€2 per parcel) from January 2026, which may increase landed costs and vary by clearance location.
France
Delays Due to a Service Disruption
Industry sources have informed us of a service disruption affecting France. Parcels traveling within this area may experience delays of up to two days.
Italy
Delays Due to Inclement Weather
Media sources have reported inclement weather conditions in Calabria, Sicily and Sardinia, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
United Kingdom
Delays Due to Inclement Weather
Local sources have informed us of Storm Chandra with inclement weather conditions affecting the Scotland, Northern Ireland and parts of England and Wales, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
UNITED STATES USPS AND UPS Service Alerts
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Winter weather system impacting delivery
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Winter weather in the Northern Plains, Great Lakes, Ohio Valley, and Northeast regions of the U.S. (Montana, North Dakota, South Dakota, Minnesota, Nebraska, Iowa, Wisconsin, Illinois, Michigan, Indiana, Ohio, Kentucky, West Virginia, Virginia, North Carolina, District of Columbia, Maryland, Delaware, New Jersey, Pennsylvania, New York, Vermont, Connecticut, Rhode Island, Massachusetts, New Hampshire, and Maine) may impact the processing, transportation, and delivery of mail and packages.
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Winter weather system impacting delivery
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Winter weather in the Southwest, Southern Plains, Midwest, Ohio Valley, and Southeast regions of the U.S. (New Mexico, Texas, Oklahoma, Kansas, Missouri, Arkansas, Tennessee, Mississippi, Alabama, Georgia, and South Carolina) may impact the processing, transportation, and delivery of mail and packages.
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U.S Service Impacted by Winter Storm Fern
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UPS services across the Midwestern, Southern, and Northeastern United States have been impacted by severe winter weather. While UPS facilities are providing pickup and delivery services as conditions permit, some delays are possible.
SHIPPING:
We offer free shipping on all orders over $100.00 USD anywhere in North America. All orders are processed within 3-5 business days. Shipping timelines are 3-7 business days in North America. We offer tracking for all orders. All shipping is based on product availability.
*All orders must be shipped to a valid physical street address. Orders placed with P.O. boxes or third party freight forwarder addresses may be cancelled and refunded.
United States
Shipping on Orders under 100.00 USD is approximately $6.00-$15.00 USD.
Carriers: USPS or UPS
Canada
All Canadian orders under $100.00 USD have a shipping rate calcuated at check out based on Canada Posts real time rates, however, we are currently utilizing other carriers such as UPS, Purolator, DHL, Fedex, Canpar while Canada Post is not at full capacity.
Free Shipping on orders over $100.00 USD.
Carriers: Canada Post, Purolator, Canpar, Fedex
International (Australia, UK, EU)
We are pleased to offer international shipping to Australia, EU and UK through Passport Shipping. Shipping rates for international orders will be calculated at checkout. Customers will be required to pay all applicable duties and taxes and shipping costs at checkout. Please note that for some countries, our prices may be displayed in U.S. dollars.
Questions about your shipment’s status? You can track your order through your shipping confirmation email.
*Please note: Due to continually changing circumstances, the list of countries we are able to ship is subject to change at any time
Processing of your order:
We do not process orders on weekends or statutory holidays. Please allow 3-5 business days for processing.
Who handles your international shipping?
We ship all our international orders with Passport, our trusted third-party international shipping carrier. Passport has a number of shipping partners around the world that handle your localdelivery and ensure your package arrives safely and quickly.
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
Please note that duties and taxes assessed by customs vary by country and product.
Shipping timelines:
International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your shipping confirmation email.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
Once an order is placed, we cannot guarantee changes can be made to orders once submitted and we are unable to cancel or modify an order once fulfilled and in transit.
Please ensure you provide your full shipping address at check out. Please provide a complete residential or business address to ensure you receive your order. If your address is incomplete or incorrect, additional shipping charges will apply to reship your order. We do not ship to PO boxes. For more information, please see our refund and exchange policy.
What to Do if You Provided the Wrong Address and Your Order Has Shipped
If you realize that you provided the wrong address for your order and it has already shipped, follow these steps to try to correct the situation:
Contact the Shipping Carrier Immediately
As soon as you realize the error, contact the shipping carrier handling your package. Provide them with your tracking number and explain the situation.
Request a redirect of your package to the correct address. Some carriers offer this service for a fee. Check for Available Options Online.
Many shipping carriers have online tools that allow you to update the delivery address or hold the package at a nearby location for pickup. Check the carrier’s website for such options.
Reach out to our customer service team as soon as possible. While we cannot always intercept a package after it has shipped, we may be able to assist or provide additional guidance based on the carrier’s policies.
Track Your Package
Keep a close eye on your package's tracking information. This will help you know where your package is at all times and assist in redirecting it if needed.
Wait for Return to Sender
If the carrier is unable to redirect the package, it may be returned to us as the sender. Once we receive the returned package, we will notify you via email.
You can then provide the correct address, and we can reship the item to you at an additional shipping cost. *Please note that additional shipping charges will apply. For international orders, Duties, Taxes and Shipping will be charged.
Contact Information for USPS:
USPS: https://tools.usps.com/go/TrackConfirmAction_input
Shipping Carrier Contact: https://www.usps.com/help/contact-us.htm
By acting quickly and following these steps, you can increase the chances of successfully redirecting your package to the correct address.
Responsibility of Correct Address
Customers are responsible for providing accurate and complete shipping addresses at the time of purchase. Please double-check your address to ensure all information is correct.
Returned to Sender Due to Incorrect Address
If an order is returned to the sender due to an incorrect or incomplete address provided by the customer, the customer will be notified via email.
Shipping fees, duties and applicable taxes will be applied to resend the shipment.