Shipping
SHIPPING:
We offer free shipping on all orders over $100.00 USD anywhere in North America. All orders are processed within 3-5 business days. Shipping timelines are 3-7 business days in North America. We offer tracking for all orders. All shipping is based on product availability.
USA
Shipping on Orders under 100.00 USD is approximately $6.00-$15.00 USD.
April 4th, 2025 Shipping Delays:
USPS:
Severe weather impacting delivery
Due to severe weather and flooding in Louisiana, Mississippi, Alabama, Arkansas, Tennessee, Missouri, Kentucky, Illinois, Indiana, and Ohio, there may be impact to the delivery of mail and packages.
Snow, ice storms and severe weather impacting delivery
Due to winter storms and severe weather in Michigan, Wisconsin, and Indiana, there may be impact to the delivery of mail and packages.
UPS:
Severe Weather in Louisville, KY May Cause Package Delays
Severe weather in Louisville, Kentucky has caused a disruption in operations at Worldport, UPS’s main hub in the United States. As a result, scheduled delivery times for a limited number of Air and international packages may be affected.
Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.
Track your package for the status of your shipment and continue to check here for the latest information on service delays.
Note that the UPS Service Guarantee does not apply to shipments affected.
*If there is any duties/taxes: Customs and duties are to be paid by the receiver.
Canada
All Canadian orders under $100.00 USD have a shipping rate calcuated at check out based on Canada Posts real time rates, however, we are currently utilizing other carriers such as Purolator, DHL, Fedex, Canpar while Canada Post is on strike.
Free Shipping on orders over $100.00 USD.
International
We currently ship only to the USA and Canada. We do not accept any Foreign orders outside of these locations. We are exploring global markets and are ensuring all regulations, compliance and rules are met before we launch internationally.
Please note that we do not ship internationally. Orders with freight forwarding addresses will not be processed or shipped.
If there is any duties/taxes: Customs and duties are to be paid by the receiver.
IMPORTANT: Please ensure you provide your full shipping address at check out. Please provide a complete residential or business address to ensure you receive your order. If your address is incomplete or incorrect, additional shipping charges will apply to reship your order. We do not ship to PO boxes. For more information, please see our refund and exchange policy.
What to Do if You Provided the Wrong Address and Your Order Has Shipped
If you realize that you provided the wrong address for your order and it has already shipped, follow these steps to try to correct the situation:
Contact the Shipping Carrier Immediately
As soon as you realize the error, contact the shipping carrier handling your package. Provide them with your tracking number and explain the situation.
Request a redirect of your package to the correct address. Some carriers offer this service for a fee. Check for Available Options Online
Many shipping carriers have online tools that allow you to update the delivery address or hold the package at a nearby location for pickup. Check the carrier’s website for such options.
Reach out to our customer service team as soon as possible. While we cannot always intercept a package after it has shipped, we may be able to assist or provide additional guidance based on the carrier’s policies.
Track Your Package
Keep a close eye on your package's tracking information. This will help you know where your package is at all times and assist in redirecting it if needed.
Wait for Return to Sender
If the carrier is unable to redirect the package, it may be returned to us as the sender. Once we receive the returned package, we will notify you via email.
You can then provide the correct address, and we can reship the item to you at an additional shipping cost. *Please note that additional shipping charges will apply.
Contact Information:
USPS: https://tools.usps.com/go/TrackConfirmAction_input
Shipping Carrier Contact: https://www.usps.com/help/contact-us.htm
By acting quickly and following these steps, you can increase the chances of successfully redirecting your package to the correct address.
Responsibility of Correct Address
Customers are responsible for providing accurate and complete shipping addresses at the time of purchase. Please double-check your address to ensure all information is correct.
Returned to Sender Due to Incorrect Address
If an order is returned to the sender due to an incorrect or incomplete address provided by the customer, the customer will be notified via email.
Shipping fees will be applied to resend the shipment.